Shipping Policy

Shipping is provided using CANADA POST. 

SORELLELASH processes orders Monday through Friday, excluding major Canadian holidays. Orders will be processed within 1-2 business days. Orders placed on Saturday and Sunday will be processed the following business day.

We are not responsible for any additional customs charges or fees once your package has been shipped. Any import taxes or fees due at the time of delivery are the sole responsibility of the customer. If you are unfamiliar with customs fees and charges, please contact your local postal or customs office for more information. If customs fees and charges are refused at the time of delivery, your order will be returned and you will not receive a refund for shipment costs.

Once we have shipped your order we are not responsible for any lost, stolen or misplaced packages. It is the purchaser's responsibility to provide an accurate address and contact information. It is recommended to select a shipping method which includes tracking number.

Cancelling an Order

If you would like to cancel or change an order that you've just placed, please email us at info@sorellelash.com as soon as possible. We will try to accommodate your request; however, orders for items that have already been shipped cannot be cancelled.


All sales are final - No refund or exchange.

Use of any SORELLELASH product is at your own risk. Products are for professional use only.

All items are final sale for sanitary purposes, if you have an issue with your order please contact info@shopsorellelash.com.